Privacy Policy
Last updated: June 30, 2026
1. Data Controller & Processors
V Welfare is the data controller ("we", "us"). Email: info@vwelfare.com. We use trusted data processors: Supabase (database and storage), Vercel (application hosting), Google Gemini (AI-assisted clinical note processing).
2. Data We Collect & Why
We collect personal data only with your consent: Account data (name, email) – basis: contract performance; assessment results, mood logs, journal entries – basis: service delivery; demographics (age, gender, education) – basis: consent; sensitive medical data (medications, diagnoses) – basis: consent and medical purpose; emergency contact – basis: safety.
3. Data Sharing
We do not sell or share data for marketing. Data is shared only with: (a) your assigned clinician if you consent; (b) trusted data processors (Supabase, Vercel); (c) legal authorities if legally required or for safety; (d) in a corporate sale, data transfers with protections maintained.
4. Data Retention
While your account is active, we retain all data. On deletion: assessment scores held 30 days for recovery; mood logs and journals deleted immediately; support records and invoices retained 7 years (legal requirements); audit logs retained 90 days.
5. Your Rights
You have the right to: (a) access your data (Subject Access Request); (b) correct inaccurate data; (c) request deletion (right to be forgotten); (d) restrict processing; (e) data portability; (f) object to processing. To exercise: info@vwelfare.com.
6. Data Security
We use: TLS 1.3 for transmission, AES-256 for storage, secure authentication (JWT), Row-Level Security (RLS) at database, continuous security audits. Staff access is limited by necessity. We never email your password.
7. Cookies & Tracking
We use only strictly necessary cookies for login sessions and language/theme preferences. No tracking or advertising cookies. Click "Manage Preferences" to control consent.
8. Children's Data
This service is for adults only (18+). We do not intentionally collect data from children under 16. If we become aware of such data, we delete it immediately.
9. International Transfers
Data may be processed in other countries (e.g., US for Vercel). We comply with data transfer protections (Standard Contractual Clauses, adequacy agreements).
10. Policy Updates
We may update this policy. Material changes are notified by email. Continued use after changes means acceptance.
11. Medical Disclaimer
This service does not replace professional medical diagnosis or advice. If in crisis, contact emergency services or your local crisis line immediately.
To exercise your rights or inquire about this policy, contact us: info@vwelfare.com